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Step-by-step instructions for finding your device's IP address and MAC (physical) address on Windows 11/10, macOS, iPhone/iPad, and Android — the information IT commonly needs for device registration and support requests, including a note on disabling private/randomized Wi-Fi addresses.

Step-by-step instructions for NEO students, faculty, and staff to set up and sign in to the campus VPN for secure off-campus access on Windows and macOS using the Cisco Secure Client from osuvpn.okstate.edu, plus troubleshooting for VPN connections that won't connect or keep dropping.

How to diagnose memory-related performance problems on Windows and macOS — recognizing low-memory symptoms, checking RAM usage in Task Manager or Activity Monitor, freeing up memory, and running built-in memory diagnostics.

How to check laptop battery health and fix common charging problems on Windows and macOS — testing chargers and cables, running battery reports, adjusting power settings, and extending battery life, plus safety guidance for swollen or overheating batteries.

Step-by-step guide for connecting a USB external drive, formatting it for Windows or macOS use, and safely ejecting it to prevent data loss. Includes file system recommendations (exFAT/NTFS) and when to contact NEO IT.

Learn how to connect your Windows 11 device to NEO's campus Wi-Fi network (NEO_Guest) using the taskbar or Settings, and troubleshoot common connection issues.

Learn how to enable BitLocker drive encryption on Windows 11 to protect your NEO device data if it is ever lost or stolen.

Learn how to lock your screen or sign out of Windows 11 to keep your NEO account and computer secure when stepping away.

Learn how to find your Windows 11 PC's processor, RAM, storage, and graphics card information using Settings, Task Manager, and the DirectX Diagnostic Tool.

Learn how to speed up your Windows 11 PC by enabling or disabling startup programs using Task Manager or the Settings app.

This guide covers how to perform a factory reset on a Windows 11 device, including two primary options: Remove Everything (full wipe and reinstall) and Keep My Files (preserves personal data while removing apps and resetting settings). It also covers an alternative repair option via Windows Update, prerequisites such as backup and power requirements, and troubleshooting tips for common reset issues. Contact the IT Help Desk for additional support.

Step-by-step guide for NEO A&M College students, faculty, and staff to download, install, and activate Microsoft Office 365 on a Windows 11 computer using their institutional account.

Step-by-step guide for Windows users experiencing low disk space warnings. Covers safe cleanup methods including emptying the Recycle Bin, running Storage cleanup, removing unused apps, and moving large files to OneDrive. Includes guidance on when to submit a helpdesk ticket.

Add a shared campus printer to a NEO-managed Windows computer by browsing the campus print server, and set it as your default. Explains how campus printer names are built so you can identify the one in your building or room. For printers that are installed but not working, see Printing Problems instead.

Fix the usual causes when a print job does not come out: the wrong printer selected, a stalled queue, an offline printer, or a job stuck behind someone else's. Includes how to clear your own queue and exactly what to tell IT if none of it helps. To install a printer you do not have yet, see Add a Campus Printer to Your NEO Computer.