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Step-by-step instructions for finding your device's IP address and MAC (physical) address on Windows 11/10, macOS, iPhone/iPad, and Android — the information IT commonly needs for device registration and support requests, including a note on disabling private/randomized Wi-Fi addresses.

Step-by-step instructions for NEO students, faculty, and staff to set up and sign in to the campus VPN for secure off-campus access on Windows and macOS using the Cisco Secure Client from osuvpn.okstate.edu, plus troubleshooting for VPN connections that won't connect or keep dropping.

How to diagnose memory-related performance problems on Windows and macOS — recognizing low-memory symptoms, checking RAM usage in Task Manager or Activity Monitor, freeing up memory, and running built-in memory diagnostics.

How to check laptop battery health and fix common charging problems on Windows and macOS — testing chargers and cables, running battery reports, adjusting power settings, and extending battery life, plus safety guidance for swollen or overheating batteries.

Step-by-step guide for connecting a USB external drive, formatting it for Windows or macOS use, and safely ejecting it to prevent data loss. Includes file system recommendations (exFAT/NTFS) and when to contact NEO IT.

Learn how to connect your Windows 11 device to NEO's campus Wi-Fi network (NEO_Guest) using the taskbar or Settings, and troubleshoot common connection issues.

Learn how to enable BitLocker drive encryption on Windows 11 to protect your NEO device data if it is ever lost or stolen.

Learn how to lock your screen or sign out of Windows 11 to keep your NEO account and computer secure when stepping away.

Learn how to find your Windows 11 PC's processor, RAM, storage, and graphics card information using Settings, Task Manager, and the DirectX Diagnostic Tool.

Learn how to speed up your Windows 11 PC by enabling or disabling startup programs using Task Manager or the Settings app.