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Step-by-step instructions for NEO students, faculty, and staff to set up and sign in to the campus VPN for secure off-campus access on Windows and macOS using the Cisco Secure Client from osuvpn.okstate.edu, plus troubleshooting for VPN connections that won't connect or keep dropping.

This article explains how a Service Account owner extends the expiration date of a NEO Service Account through the O-Key system. OSU Service Accounts are set to expire annually, and account owners (Primary or Secondary) are responsible for their maintenance, including extending the account before it lapses. To extend, the owner authenticates to okey.okstate.edu with their personal credentials, opens the Service Account profile, and selects the "Extend Expiration Date" link. Clicking the Extend b

This article explains how a Service Account owner adds a Secondary Owner to a NEO Service Account, which is required for all Service Accounts. The owner signs in to okey.okstate.edu with their personal credentials, clicks the "Service Accounts" link, selects "Modify" for the appropriate account, then chooses "Add Secondary Owner." After entering the new owner's email address and clicking "Look Up," the owner confirms the name and department information to complete the addition

This article explains how a current Primary or Secondary owner can transfer Primary ownership of a NEO service account through their personal O-Key profile. Sign in to okey.okstate.edu with your personal credentials, open the account via Service Accounts → Modify, then use the Transfer Ownership link to enter and confirm the new Primary owner's email. It also covers the special case where only one Secondary owner exists, and provides NEO IT Department contact info for assistance.

This article explains how to activate a newly created NEO service account using your personal O-Key credentials (not the service account's own login). The account must already have been requested through the O-Key Administrator Lookup page. To activate, sign in to okey.okstate.edu, click the Service Accounts link in the left pane, locate the new account, and follow the activation prompts specific to its type (Application, Mail Enabled, Kiosk, Wireless MAC, Resource, Long-Term Visitor, or LDAP O

This article explains how to request a new NEO service account through the O-Key Administrator Lookup page. Requests can only be submitted by someone with O-Key Administrator access (such as a departmental IT Coordinator or local support representative), not by individual end users. First, choose the account type that fits your purpose (Mail Enabled, Application, Kiosk, LDAP Only, Long Term Visitor, Reserved, Resource Room/Equipment, or Wireless MAC). Then an O-Key Administrator signs in to the

Activate a brand-new NEO A&M College account, set your first password, and sign in to email, Teams, and OneDrive. Start here if you are a new student or employee who has never signed in. If you already have an account and have forgotten the password, use Reset a Forgotten NEO Password instead.

GoldKey (O-Key) passwords with repeating or sequential characters may be accepted by GoldKey but rejected by Intune on macOS devices. macOS users must set a GoldKey password with no repeating or sequential characters, between 14–32 characters, with mixed case. This article explains the issue, who is affected, and the exact password requirements to follow.

Reset your own NEO password online through NEO Account Services when you have forgotten it. Covers the four-step reset wizard, what to do if the verification token never arrives, and which devices and apps you have to update afterward. If your account is brand new and you have never signed in, use Activate Your New NEO Account instead.