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Step-by-step guide for Primary or Secondary owners on how to update the email address on a NEO service account. Covers signing in with personal O-Key credentials, looking up the service account, using the Change Email Address option, saving the new address, and NEO IT Department contact info for additional help.

Step-by-step guide for Primary or Secondary owners on how to disable a NEO service account through their personal O-Key profile, and how to re-enable it afterward. Covers looking up the account, using the Disable Account option, the warning that no modifications can be made while an account is disabled, and NEO IT Department contact info for additional help.