Voicemail Setup on the Mitel 6915 Desk Phone

📬 Voicemail Setup on the Mitel 6915 Desk Phone
A step-by-step guide for setting up your voicemail PIN, name announcement, and personal greeting on your Mitel 6915 desk phone at NEO A&M College.
📌 Before You Begin
  • Your Mitel 6915 desk phone is connected and active on the NEO A&M College campus network
  • You know your 4-digit campus extension (your default PIN is 918 followed by your extension)
  • You are setting up voicemail for the first time, or have been asked to reset your PIN
  • Estimated time: 3–5 minutes

📞 Step 1 — Press the Voicemail Button ⏱ ~30 seconds  |  Mitel 6915
  1. Look at your Mitel 6915 desk phone and locate the Voicemail button (it has an envelope icon).
  2. Press the Voicemail button to connect to the voicemail system.
💡 Tip: The Voicemail button is typically located in the bottom-left area of your phone, marked with a small envelope or message icon. Refer to the label on your phone if you are unsure.

🔑 Step 2 — Enter Your Default Password ⏱ ~30 seconds  |  First-time setup
  1. When prompted, enter your default PIN. Your default PIN is 918 followed by your four-digit extension.
    Example: extension 1234 → PIN is 9181234
  2. Press # after entering your PIN to confirm.
⚠️ Note: If you do not know your extension, check the sticker on your phone or contact the IT Help Desk at (918) 540-6099.

🔒 Step 3 — Change Your PIN ⏱ ~1 minute  |  6–12 digit PIN required
  1. The voicemail system will prompt you to select a new PIN.
  2. Enter a new PIN that is between 6 and 12 digits long.
  3. Press # to confirm your new PIN.
  4. When prompted, re-enter your new PIN to verify it, then press # again.
💡 Tip: Choose a PIN that is easy for you to remember but hard for others to guess. Avoid simple sequences like 123456 or your extension number repeated.
⚠️ Note: Your PIN must be 6 to 12 digits. PINs shorter than 6 digits will not be accepted by the system.

🎙️ Step 4 — Record Your Name Announcement ⏱ ~1 minute  |  Speak clearly
  1. Follow the voice prompts to record your name announcement.
  2. When prompted, speak your name clearly into the phone handset or speakerphone.
  3. Press # when you are done recording.
  4. Listen to the playback. Press 1 to accept the recording, or press 2 to re-record if needed.
💡 Tip: Your name announcement is played to callers when their call is transferred to your voicemail. Say your first and last name clearly — for example: "Chris Smith."

📢 Step 5 — Record Your Voicemail Greeting ⏱ ~1 minute  |  Speak clearly
  1. After saving your name announcement, the system will present a menu.
  2. Press 5 to record your personal voicemail greeting.
  3. Speak clearly into the handset or speakerphone to record your greeting message.
  4. Press # when you are done speaking.
  5. Listen to the playback. Press 1 to accept, or press 2 to re-record.
💡 Tip: A good voicemail greeting includes your name, department, and a request to leave a message. Example: "Hi, you've reached Chris Smith in the IT Department at NEO A&M College. Please leave your name, number, and a brief message and I'll return your call as soon as possible. Thank you."
⚠️ Note: Once your greeting is saved, your voicemail setup is complete. Future callers will hear your personal greeting when leaving you a message.

🆘 Need Help?
If you have trouble setting up voicemail on your Mitel 6915 desk phone, contact the NEO A&M College IT Help Desk:
  • 📞 Phone: (918) 540-6099
  • 📧 Email: neosuport@neo.edu
  • 🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
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