Device Management

Articles related to device management tasks, including operating system resets, reimaging, device enrollment, and OS-level configuration for university-managed Windows and macOS devices.

Categories (5)

Windows Devices

Articles specific to Windows OS tasks — factory resets, updates, Group Policy settings, driver management, and Windows-specific troubleshooting.
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macOS Devices

Articles specific to Apple macOS — configuration, macOS updates, FileVault, Keychain/password issues (like the GoldKey compatibility article already in the KB), and Apple-specific setup.
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Device Enrollment & Provisioning

Covers onboarding new devices — enrollment in MDM (Mobile Device Management), imaging/reimaging procedures, and initial setup for university-managed machines.
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OS Configuration & Settings

OS-level configurations that apply broadly — network settings, power/sleep policies, accessibility settings, and system preferences managed by IT.
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Software Installation & Management

Installing, updating, and removing university-licensed software (e.g., Microsoft Office 365, antivirus, VPN clients) on managed devices.
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