Articles specific to Windows OS tasks — factory resets, updates, Group Policy settings, driver management, and Windows-specific troubleshooting.
This guide covers how to perform a factory reset on a Windows 11 device, including two primary options: Remove Everything (full wipe and reinstall) and Keep My Files (preserves personal data while removing apps and resetting settings). It also covers an alternative repair option via Windows Update, prerequisites such as backup and power requirements, and troubleshooting tips for common reset issues. Contact the IT Help Desk for additional support.
This guide explains how to manually check for and install Windows Updates on a Windows 11 device, including step-by-step instructions, how to view update history, and troubleshooting tips for common update issues.
Step-by-step guide for updating a device driver via Device Manager or Windows Update, and rolling back to a previous driver version if a new driver causes issues on Windows 11.
A complete guide to all built-in screenshot methods in Windows 11, including Print Screen, Windows + PrtScn, Snipping Tool, Windows + Shift + S, and Alt + PrtScn — with troubleshooting tips for common issues.
Step-by-step guide for adjusting screen resolution, text and app scaling, multiple display configuration, and brightness settings on Windows 11.
Learn how to speed up your Windows 11 PC by enabling or disabling startup programs using Task Manager or the Settings app.
Learn how to find your Windows 11 PC's processor, RAM, storage, and graphics card information using Settings, Task Manager, and the DirectX Diagnostic Tool.
Learn how to lock your screen or sign out of Windows 11 to keep your NEO account and computer secure when stepping away.
Learn how to enable BitLocker drive encryption on Windows 11 to protect your NEO device data if it is ever lost or stolen.
Learn how to connect your Windows 11 device to NEO's campus Wi-Fi network (NEO_Guest) using the taskbar or Settings, and troubleshoot common connection issues.