- Knowledge Base
- Network & Connectivity
A practical troubleshooting guide for slow internet or network performance — measuring your current speed, checking your device for bandwidth hogs, improving your Wi-Fi signal, and ruling out wider network or bandwidth issues before contacting IT.
- Knowledge Base
- Network & Connectivity
Instructions for connecting to the NEO_Guest campus Wi-Fi network (password: Neoguest) on Windows 11, Windows 10, macOS, iPhone/iPad, and Android, plus common troubleshooting tips.
- Knowledge Base
- Device Management
- macOS Devices
Step-by-step troubleshooting guide for resolving Wi-Fi connectivity issues on macOS, including toggling Wi-Fi, forgetting and rejoining networks, running Wireless Diagnostics, renewing DHCP lease, flushing DNS, and recreating network locations.