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Install Duo Mobile and enrol your phone so you can approve NEO sign-ins, plus how to add a backup device before you get locked out. Covers what to do when a prompt arrives that you did not trigger.

Move Duo to a replacement phone without losing access to your NEO account - the order that works when you still have the old phone, and what to do when you do not. Keeping the same phone number does not carry Duo across.