Installing Microsoft Office 365 on iOS

• A valid NEO A&M College email address and Microsoft 365 account (e.g., username@neo.edu)
• An iPhone or iPad running iOS 16 or later (or iPadOS 16 or later)
• An active internet connection (Wi-Fi recommended)
• Approximately 500 MB of storage space per app
• An Apple ID to access the App Store
• Estimated time: 5–10 minutes per app (depending on internet speed)

• Step 1 – Open the App Store
• Step 2 – Download the Microsoft Office Apps
• Step 3 – Open and Sign In to a Microsoft 365 App
• Step 4 – Activate Office 365
• Step 5 – Verify Your Installation
• Troubleshooting

1. On your iPhone or iPad, locate and tap the App Store icon on your home screen.
2. Ensure you are signed in with your Apple ID. If prompted, sign in before continuing.

Microsoft 365 apps are available individually from the App Store. Install one or all of the following depending on your needs:

1. Tap Search at the bottom of the App Store.
2. Type the name of the app you want to install:
   • Microsoft Word
   • Microsoft Excel
   • Microsoft PowerPoint
   • Microsoft Outlook
   • Microsoft Teams
3. Tap Get (or the cloud download icon if previously downloaded) next to the correct app.
4. Authenticate with Face ID, Touch ID, or your Apple ID password when prompted.
5. Wait for the app to finish downloading before repeating for additional apps.

1. Tap any installed Microsoft 365 app (e.g., Word) to open it.
2. On the welcome screen, tap Sign In.
3. Enter your NEO A&M College email address (e.g., username@neo.edu) and tap Next.
4. Enter your password and complete any Multi-Factor Authentication (MFA) prompts if required.
5. Tap Sign In to continue.

1. After signing in, the app will automatically verify your Microsoft 365 license associated with your NEO A&M College account.
2. Once verified, the app will be fully activated and ready to use.
3. You do not need to repeat the sign-in process for each additional app on the same device.

1. Open any Microsoft 365 app (e.g., Word).
2. Tap the profile icon or your account initials in the upper corner of the screen.
3. Confirm that your NEO A&M College email address (username@neo.edu) is listed as the signed-in account.
4. This confirms your license is active and your apps are ready to use.

App fails to download from the App Store: Ensure your device has a stable internet connection and sufficient available storage. Try restarting your device and attempting the download again.

Cannot sign in: Verify that you are using your correct NEO A&M College email address and password. If you have forgotten your password, use the self-service password reset at account.activedirectory.windowsazure.com or contact the IT Help Desk.

Apps open in read-only or limited mode: Tap the profile icon, tap Sign Out, then sign back in with your username@neo.edu credentials to restore full access.

MFA prompt not received: Check that your registered MFA device or phone number is accessible. Contact the IT Help Desk if the issue persists.

"You have reached your installation limit": Microsoft 365 licenses allow installation on up to 5 devices. Sign in to portal.office.com, navigate to My Account > Devices, and deactivate an older device before using the app on a new one.

If you encounter any issues not covered in this guide, contact the NEO A&M College IT Help Desk:

• 📞 Phone: (918) 540-6099
• 📧 Email: neosuport@neo.edu
• 🚶 Walk-in: IT Department, Library Administration, 2nd Floor, Room 216
• 🕐 Hours: Monday – Friday, 8:00 AM – 5:00 PM
• 🌐 Helpdesk Portal: support.neo.edu