1. Find your invitation email. On your smartphone, look for an email with the subject "Welcome to UniFi Identity!". If you don't see it, check your Junk or Promotions folder too.
2. Tap "Get Started." Open the email on your smartphone and tap the main blue Get Started button. This link begins the setup process.
3. Install the UniFi Identity app. If you don't already have the app, the link takes you to the Apple App Store or Google Play Store to download it. Install it like any other app.
4. Load your digital key. After installation, open the UniFi Identity app. Your digital key should be detected and load automatically — when you see it in the app, you're done. (If the app looks empty, see the next section.)

💡 Tip: open the invitation email on the phone you want to use as your key — tapping Get Started on a computer won't set up your phone.

If the UniFi Identity app opens but looks empty — no key or credential showing — your key just needs one more tap to finish:

1. Return to your "Welcome to UniFi Identity!" invitation email.
2. Tap the Load Credential Now link.
3. Reopen the app — your digital key should now appear.

⚠️ Still empty? If the key still does not appear after tapping Load Credential Now, contact the IT Help Desk (below).

• 📅 Your invitation expires. You must complete this setup within 30 days of receiving the email invitation. If you need a new credential, contact the IT Help Desk.
• 📱 Multi-device access. Your single credential can be used on up to two mobile devices and two desktop devices.
• ✉️ Do not reply to the invitation email. Replies are not monitored. For help — or a new credential — contact the IT Help Desk directly (below).

⚠️ New phone? Need help using your digital key on a new phone? Contact the IT Help Desk (below).