Issues involving the setup, creation, distribution, and delivery of emails.
Email issues may require troubleshooting across multiple systems (Microsoft 365, local device, network). Providing detailed information (error messages, timestamps, affected users) will help reduce resolution time.
Add/Remove Email Permissions
Granting or rescinding permission to email groups or lists to users.
Cannot Access Email / Login / Change Password
Troubleshooting issues that keep users from access email.
Distribution List Issue
This service allows the request of to create, update, or troubleshoot Email Distribution List.
Email Not Sending or Receiving / General Troubleshooting
Issues involving difficulty with sending, receiving, viewing, attachments, and responding to email in general.
Outlook Client Issue (desktop/mobile)
Setup and operation issues with Outlook Client app.
Spam / Phishing Concern
This service allows faculty, staff, and students to report suspected spam, phishing emails or other malicious messages received via university email accounts.