Search5 Results

A practical troubleshooting guide for slow internet or network performance — measuring your current speed, checking your device for bandwidth hogs, improving your Wi-Fi signal, and ruling out wider network or bandwidth issues before contacting IT.

Step-by-step instructions for finding your device's IP address and MAC (physical) address on Windows 11/10, macOS, iPhone/iPad, and Android — the information IT commonly needs for device registration and support requests, including a note on disabling private/randomized Wi-Fi addresses.

Step-by-step instructions for NEO students, faculty, and staff to set up and sign in to the campus VPN for secure off-campus access on Windows and macOS using the Cisco Secure Client from osuvpn.okstate.edu, plus troubleshooting for VPN connections that won't connect or keep dropping.

Instructions for connecting to the NEO_Guest campus Wi-Fi network (password: Neoguest) on Windows 11, Windows 10, macOS, iPhone/iPad, and Android, plus common troubleshooting tips.

Step-by-step troubleshooting guide for resolving Wi-Fi connectivity issues on macOS, including toggling Wi-Fi, forgetting and rejoining networks, running Wireless Diagnostics, renewing DHCP lease, flushing DNS, and recreating network locations.