New Employee: Start Here

1. Activate your NEO account. Your GoldKey is the single login for email, your computer, and campus systems — see Activate Your New NEO Account. If activation does not recognise you, contact the Help Desk rather than retrying; new employee records are created centrally and can lag.
2. Set up Duo multifactor on your phone — see Set Up Duo Multifactor Authentication (MFA). Add a second device while you are there.
3. Sign in to your NEO computer. If you are on a shared or lab machine, see Signing In on a Shared or Personal Computer.

NEO runs on Microsoft 365. The knowledge base has a full set of guides — these are the ones worth reading in your first week:

• Outlook Email: Start Here — the orientation hub for mail
• Outlook Calendar: Start Here — scheduling, meeting rooms and shared calendars
• How to Set Up Your NEO Email in Outlook — desktop and mobile
• Microsoft Teams: Start Here — chat, meetings and files
• Which App Should I Use? — when to use Teams, email, or OneDrive
• Add or Change Your Email Signature — expected on external correspondence

NEO desk phones are Mitel 6915 handsets on the AT&T hosted phone system. If a phone has been assigned to you:

• Activating Your AT&T Mitel 6915 Desk Phone — do this first
• Voicemail Setup on the Mitel 6915 Desk Phone — set this up before you start taking calls
• Performing Cold (Blind) and Warm (Attended) Transfers on Mitel IP Phones
• Mitel 6915 Phone Directory Guide

Campus printers are added by name from your NEO computer — see Add a Campus Printer to Your NEO Computer. When a job does not come out, work through Printing Problems — When Your Job Does Not Come Out before calling; it resolves most cases in a couple of minutes.

• Report suspicious email. See Report a Phishing or Suspicious Email. Reporting something harmless costs nothing; not reporting something real is expensive.
• Never approve a Duo prompt you did not trigger. Deny it, change your password, and tell the Help Desk. An unexpected prompt usually means somebody already has your password.
• Never share your password — not with colleagues, not with student workers, not with anyone claiming to be IT. NEO IT will never ask you for it.
• Lock your screen when you step away — see How to Lock or Sign Out of Windows 11. Especially in any office where students or the public can walk past.