Help and how-to articles for Outlook email, including sending and receiving messages, signatures, folders, rules, attachments, shared mailboxes, junk email, and troubleshooting common issues.
A directory of the NEO A&M College email guides: sending mail, signatures, attachments, out-of-office replies, folders, rules, junk and phishing, shared mailboxes, and what to do when mail stops working. Start here if you are not sure which guide you need.
Create, edit, and delete an email signature in Outlook, and choose whether it is added automatically to new messages, to replies, or both. Includes what NEO expects a staff signature to contain.
Diagnose Outlook when mail will not send or nothing is arriving: check the web version, the Outbox, and your connection, and understand what a bounce message is telling you. Includes the information the Help Desk needs from you.
Search your Outlook mailbox by sender, subject, date, or attachment, and check the places a message hides — Other, Junk, Archive, and Deleted Items. Read this before reporting a missing email.
Remove a NEO email account from the Outlook desktop app and add it back, which clears up a mailbox that will not sync or keeps asking for a password. Includes what to check first, because this is rarely the fix people expect it to be.
Recognise and report phishing and suspicious email at NEO A&M College, mark mail as junk or not junk, and add a safe sender. Includes what to do if you have already clicked a link or given away your password.
Open a shared departmental mailbox in Outlook, send mail from its address rather than your own, and understand who can see what you do there. Includes what to do when a shared mailbox does not appear.
Create folders in Outlook, move messages into them, and use Archive and Sweep to clear the inbox quickly. Explains the difference between archiving, deleting, and filing.
Recognise a phishing or scam email, report it from Outlook, and know exactly what to do if you already clicked a link or gave away your password. Includes the warning signs most often seen in messages sent to NEO students and employees, and the immediate steps that limit the damage.
Attach a file to an Outlook message, open an attachment you have received, and send a large file that email will not accept by sharing it from OneDrive instead. Includes what to do with an attachment you were not expecting.
Write, send, reply to, and forward email in Outlook, including the difference between Reply and Reply all, how to undo a message you just sent, and how to add someone as Cc or Bcc.
Turn on an automatic out-of-office reply in Outlook, schedule it for specific dates, and set a different message for people outside NEO A&M College. Includes how to turn it off again and what to write.
Create a rule in Outlook so incoming mail is filed, flagged, or deleted automatically, and change the order rules run in. Includes why a rule can appear to stop working, and the one rule type you should not create.
Check how much space your NEO mailbox is using and free it up by clearing large attachments, Deleted Items, and Junk Email. Explains what is safe to remove and what you may be required to keep.